It is extremely crucial for hotels to keep their employees up to date and well trained on the current housekeeping issues since housekeepers are always in contact with the hotels’ guests. Housekeeping also plays a key role in the client-hotel relationship since the clients will come to the hotel not only from the hotels’ food but also through the housekeeping quality of the hotel. Housekeeping also plays a crucial role in the record keeping of the hotels’ guests and the preparation of the inventory of the housekeeping supplies.
Hotels have got people who supervise the rest of the housekeeper. These people are known as housekeeper supervisors. The job description of the housekeeper supervisor is mainly to inspect the quality of the housekeeping job that has been done in the hotel rooms. The supervisors are also required to take part in the procurement process of the hotels’ laundry and other housekeeping equipment. The supervisor should be able to lead his housekeeping team well and unit the team in order to perform a quality job. The housekeeper supervisor should be able to have excellent communication skills. They should be able to have the ability to teach other housekeepers on their roles. They should be able to fully understand what the needs of the hotel’s clients are. The housekeeping supervisors should be able to encourage and motivate other housekeepers to keep on doing a better job in carrying out their duties. Housekeeping supervisors should be able to delegate assignments to the housekeeping workers well in a manner that does not discriminate anybody. This will, in turn, motivate the workers to do a terrific job.
Housekeepers should always have an enterprising mind. They should be able to initiate new and creative projects that will be profitable both to the hotel and to the clients. .