Quality Management (Knowles) Chapters 7,8 – pp. 59-89, Chapter 12 – pp. 137-149
In the learning journal, you should record your activities, and record problems you may have encountered, as well as your notes and thoughts about the material. In addition, you should consider the following questions for reflection:
Which ethical and social responsibilities do companies have when it comes to quality? Can you think of an example where poor quality had some serious social consequences? Does the quest for quality respond to a sense of responsibility, or to the need to maximize profits for shareholders?
Please answer these questions in 300 words or more. Your answer should reflect your personal experience and should be thoughtful and introspective.