Quality Management (Knowles) Chapter 6 and 10

EFQM. (n.d.). The EFQM Excellence model. Retrieved from https://www.bqf.org.uk/wp-content/uploads/2015/11/Overview-of-the-EFQM-Excellence-Model.pdf

Part 1

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Look at the summary of the EFQM Excellence Model. It states.

“Excellent organisations embed within their culture an ethical mindset, clear values and the highest standards for organisational behaviour, all of which enable them to strive for economic, social and ecological sustainability.”

Discuss how excellence leads to sustainability. Be sure to examine all three pillars of sustainability: economic, social and environmental.

Please answer in 200 words or more. As usual, use your own words – please do not copy and paste from a web site. Be sure to reference your sources.

Part 2

Read the following Case Study – H. James Harrington and ABC Travel Services – and answer the questions in the document.

Part 3

In the learning journal, you should record your activities, and record problems you may have encountered, as well as your notes and thoughts about the material. In addition, you should consider the following questions for reflection:

In your organization, how can you contribute to the quality of delivery? Which skills or behaviors can you develop individually to improve collective excellence?

Please answer these questions in 300 words or more. Your answer should reflect your personal experience and should be thoughtful and introspective.

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