Process Management and Change:

  1. Discuss the attention given to process management in your organization. Discuss a process that has improved the quality of service provided to internal or external stakeholders.
  2. How does your organization handle change requests? In other words, what’s the process used to evaluate changes required by the customer to a current project? What’s the role of the change control board (CCB)? Do you have a CCB?
  3. The “As-Is, Could-Be, and To-Be Process Diagram”, discuss your understanding of this diagram by using an example.
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