IT 402 SEU Integrated Enterprise Systems Case Study

College of Computing and InformaticsCase Study
Deadline: Day 7/12/2021 @ 23:59
[Total Mark for this Assignment is 10]
Student Details:
Name:
Name:
Name:
ID:
ID:
ID:
CRN:
Instructions:
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You must submit two separate copies (one Word file and one PDF file) using the Assignment Template on
Blackboard via the allocated folder. These files must not be in compressed format.
It is your responsibility to check and make sure that you have uploaded both the correct files.
Zero mark will be given if you try to bypass the SafeAssign (e.g., misspell words, remove spaces between
words, hide characters, use different character sets, convert text into image or languages other than English
or any kind of manipulation).
Email submission will not be accepted.
You are advised to make your work clear and well-presented. This includes filling your information on the cover
page.
You must use this template, failing which will result in zero mark.
You MUST show all your work, and text must not be converted into an image, unless specified otherwise by
the question.
Late submission will result in ZERO mark.
The work should be your own, copying from students or other resources will result in ZERO mark.
Pg. 01
AMAZING PIZZA SHOP CASE STUDY
Introduction about Amazing Pizza Shop:
Amazing Pizza Shop is a traditional pizza shop established in 1999. It was a
small shop owned by two persons. One of them was responsible for buying
goods and bringing them to the shop two times a day (every morning and late
afternoon). The other one is managing the shop activity and arranging shifts for
employees. They work 24/7 and have three shifts. They employ wellexperienced employees in each shift. The shop has three chefs for making the
dough and sauce, three well-trained employees for preparing and putting the
ingredients, and three well-trained employees for cooking the pizza and
controlling the oven heat.
The order process in Amazing Pizza Shop:
The owners work on this shop and have other employees to help them. The
process starts and by welcoming the customer and giving them the menu. The
customer looks into the menu then places their order. The cashier writes down
the order on a separate paper for each customer, calculates the prices, and then
asks the customer to pay (3 minutes). After getting the payment, the cashier
handed the paper of each order to the second employee. The second employee
then starts to prepare the dough based on the order (the shop has two bases:
thin and thick). After preparing the dough, the employee puts it into the plate and
hand to the next employee (4 minutes). The third employee puts the special
pizza sauce of their amazing pizza shop (1 minute). Then it hands it manually to
the third employee responsible for mixing the ingredients based on each
customer’s order (3 minutes). The fourth employee takes the plate, puts it into
the oven until it is ready, and then gets it back (3 minutes for thin base-5 minutes
Pg. 02
for thick base). The fifth employees tack the pizza and package it then hands it
to the customer (1 minute).
The current situation of Amazing Pizza Shop:
The shop starts to get a lot of orders that are over its capacity due to its
reputation. It usually gets around 20 orders from persons coming to their shop in
each hour. Each order – on average – includes 3-5 pizzas of different bases and
ingredients. However, the shop lost a couple of its experienced employees
responsible for preparing and cooking the pizza.
The Issues in Amazing Pizza Shop:
The Amazing Pizza Shop was very successful and had many customers and
significant revenue. However, the shop starts to lose many of its loyal customers
and receives a considerable number of complaints. The managers started to
investigate the complaints they received. They also contacted their loyal
customers to understand the different issues more clearly. After this deep
investigation, they categorized the issues into the following categories:
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Some of the pizza types are unavailable in the early afternoon or late
night.
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The waiting time becomes unacceptable to the customer.
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The pizza sauce is sometimes little and sometimes too much.
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The quantity of ingredients is not always the same, affecting the taste as
each ingredient becomes dominant.
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The thick base of the pizza dough is sometimes undercooked.
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The customers sometimes get some of their pizza colds.
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The customers sometimes get the wrong order.
Pg. 03
The requirements to solve Amazing Pizza Shop process issue:
Besides the available information, you are expected and allowed to make
assumptions, if you need, to improve the process and solve the issue of the
Amazing Pizza Shop.
You are requested to solve the issue of the Amazing Pizza Shop by
answering the following questions.
Pg. 04
Learning
Outcome(s):
CLO1.1: Explain
the
interdisciplinary
concepts,
theories, and
trends in ES and
their role in
supporting
business
operations.s:
Question One
3 Marks
Explain the main Input, Process activities, and Output of the Amazing Pizza
Shop. Then, calculate the cycle time and the throughput time for this process.
Also, find out the bottleneck activities and suggest a way to solve them.
Pg. 05
Learning
Outcome(s):
CLO2.1: Design
ES architectural
models for
various business
processes.
Question Two
2.5 Marks
Model current (As-Is) process using BPMN 2.0 utilizing any tool such as Visio
and analyze As-Is process from time and quality perspectives.
Pg. 06
Learning
Outcome(s):
Question Three
4.5 Marks
Suggest ways for improving the current process utilizing IT & IS technologies
CLO2.1: Design
considering different stakeholder perspectives, views, and viewpoints. Next,
ES architectural
explain how your suggestions and proposed To-be process will solve Amazing
models for
Pizza Shop issues. Finally, model your proposed process (To-be) using BPMN
various business
2.0.
processes.