BACKGROUND: In all settings, health care quality processes must be designed and implemented in a way that meets or exceeds the expectations of patients. Accreditation requirements must be met or exceeded as well, and all applicable laws must be obeyed. With the bar constantly being raised on the quality and safety indicators of patient outcomes and experiences, we must be prepared to provide consistently excellent patient care experiences, to only provide necessary services, and to do all of this at the lowest cost possible.
The Agency for Healthcare Research and Quality, in cooperation with the Institute of Medicine, currently promotes six quality aims/dimensions for health care provision. Considered together, these six dimensions provide us with a timely framework to begin understanding the foundation of quality assurance in health care provision in both the public and the private sectors. The first Case allows you to explore what each of these six quality dimensions are, and understand how we assess them in terms of their quality indicators. Under this framework, the technical and interpersonal processes of providing health care come together—and we examine that interaction for both its benefits and its challenges.
*Using the information in the required readings as well as some additional research in peer-reviewed sources, complete your Case Assignment by answering the following:
1. Research and articulate the six current quality aims/dimensions of providing health care as promoted by the Agency for Healthcare Research and Quality and the Institute of Medicine.
2. Provide a summary of how each of the six aims/dimensions are commonly assessed and then managed in terms of quality. What are the identified best practices for ensuring quality in each of the six dimensions? Be specific in your explanations.
3. Explain both the technical and the interpersonal processes as essential elements of providing quality health care. What is the synergy between them? What are the benefits and the challenges we must be aware of?
Duffy, G. L., Peiffer, S., & Story, P. (2019). How well is your healthcare quality managementsystem performing? The Journal for Quality and Participation, 42(1), 12-18. Retrieved from the Trident Online Library.
Maritz, R., Scheel-Sailer, A., Schmitt, K., & Prodinger, B. (2018). Overview of quality management models for inpatient healthcare settings. A scoping review. International Journal for Quality in Health Care: Journal of the International Society for Quality in Health Care, 404-410. Retrieved from the Trident Online Library.
Myszewski, J. M., & Sinha, M. N. (2018). A model for measuring effectiveness of quality management practices in health care. Leadership in Health Services, 31(3), 310-325. Retrieved from the Trident Online Library.
View: Samitt, C. (2019, August 14). 2019 digital quality summit: Advancing health care [Video file]. Retrieved from https://youtu.be/EZ-D1H_EoJU
Chapters 1 and 4, pp. 3-16 and pp. 33-62 in:Spath, P., & Kelly, D. L. (2017). Applying quality management in healthcare: A systems approach (4th ed.). Chicago, IL: Health Administration Press. Retrieved from the Trident Online Library.