1. Compare and contrast substantive and relationship conflict. Give specific examples of each that illustrate the similarities and differences of these two types of conflict.
  2. Give a scenario where resolving a dispute through mediation is most appropriate. Use specific examples.
  3. Describe an apology that you have given (or could hypothetically give) which expressed regret, one where you accepted responsibility, and one where you offered a remedy.
  4. Give a scenario where resolving the conflict through litigation is the best option. Use specific examples.
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