Your healthcare facility’s HCAHPS survey score for physician communication has had a drop in the top box score for the last two quarters.
The CEO of the 80-bed hospital has asked you to write a brief paper that offers three specific evidence-based strategies to improve the score and provides a rationale for each of the selected strategies. Your comparison must include the following critical elements:
In this assignment, you will have the opportunity to engage in a real-world process completed by a healthcare manager that occurs frequently in healthcare organizations. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey assesses the patient’s healthcare experience and, because of this, receives a good deal of attention from healthcare leadership and staff. In this scenario, you are faced with low provider scores in the area of physician communication. Your assignment is to develop evidence-based strategies to address the issue and explain how these strategies will be implemented in the healthcare organization.
Prompt: Your healthcare facility’s HCAHPS survey score for physician communication has had a drop in the top box score for the last two quarters. The chief executive officer of the 80-bed hospital has asked you to write a brief paper that offers three specific evidence-based strategies to improve the score and provides a rationale for each of the selected strategies.
Your comparison must include the following critical elements:
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