Summer 2023
Grading Criteria for Individual Assignment #2-HAP 417-001
Student’s Name: __________________________________ Date: ______________________
Assignment #2-Leadership and Management II- Discussion__ NOTE: 25 points: Select 3 area
Virginia hospitals other than the Inova System and review the Patient Experience Tab. Select three (3) patient
experience indicators and compare their performance with each hospital, at the State average and the National
Average. Taking the lowest performing indicator for each facility respond to the following questions.
Criteria
Maximum
Part I: Part I:
Identify the indicators and the hospitals you selected for the Hospital
Compare Patient Experience analysis. Put this information in the form of a
table.
Part II Part II: 5 points
Looking at your lowest response rate, identify an improvement model for
the organization. Why did you select this model?
Part III: Part III: 5 points
For the indicators that you have selected, describe for each facility the
composition of the improvement team by title.
Part IV: 5 points
What leadership style/approach would be best suited for leading a
performance improvement team to improve public data and why? Include
at least two examples of the leadership behavior to support your work.
Part V: 5 points
Other than the data CMS provides on this website, what additional
information do you think a consumer might want to know in general prior
to selecting a hospital for treatment? Why do you think this information
would be useful to consumer decision-making?
If you were a manager at one hospital, how might this information you
found be used on to improve your own hospital’s performance?
The completed assignment should be no longer than 2 pages typed (12
font). References are cited as appropriate (using APA format) and uses
proper grammar and spelling Proper heading, cover sheet, includes name,
date, course, Use single sided page-12 font.
Students post the written response on Blackboard by 5:00 PM on 6/14/23,
Wednesday. Posted__ __________@ Hard copy to instructor on due date:
submitted by: end of class______________.
Total Score
Comments:
Summer 2023-5/24/23
Student’s Points
5
5
10
5
25
HAP 417-001-22240.40289
Dr. Carolyn A. Taylor
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