FREQUENTLY ASKED QUESTIONS

Order Process

  • How do I order from Achiever papers? 

Place an order on our website is very easy and will only take a few minutes of your time. Click on the “order now” button to visit the order page. Fill the order form with your assignment instructions ensuring all important information about your order is included. Include your contact information so we can reach you if there are issues with your order that need clarification. 

After placing your order by submitting your assignment instructions, make payments. Once payment has been made in full, your order will be assigned to the most qualified writer who majors in your subject. The writer does in-depth research and writes your paper to produce high-quality content. The order passes through our editing department after which it is delivered to you.

  • How do I upload files for the writer?

The best way to upload files is by using the “additional materials” box. Drop all the files you want your writer to use in processing your order. If you forget to attach the files when filling the order form, you can upload them by clicking on the “files” button on your personal order page. The files should be uploaded as soon as possible to give the writer time to review and use them in processing your order.  

  • How do I pay and when?

After submitting your assignment instructions, you will be requested to pay for your essay. You can make payments from your PayPal account or your credit or debit cards. Once we are done processing your payment, an email notification is sent to the email address you have shared on your order page. The email informs you that your payment has been received. We do not accept any payment by cheque. 

  • What is the format of documents that I can send?

You can upload any materials in any of the following formats. If you have materials that you want to upload in any other format, contact us and we will tell you whether uploading the materials on our website is possible. 

  • Word document file (.doc)
  • Excel spreadsheet (.xls)
  • PowerPoint Presentation (.ppt)
  • Can you research my paper if I don’t have any references?

Yes. Although we encourage our clients to provide as many materials and information as possible, it does not mean that we won’t research your paper without any reference. Our writers can access online libraries and other online sources for credible materials to research and write your paper. Give us your assignment instruction and let us do the work on your behalf.

  • How can I check the status of my order?

This is very easy. Simply log in to your personal order page to see the status of your order. The status is updated here regularly by our team. You can as well contact our support team through live chat, call, or email to inquire about the status of your essay. You can also contact your writer through the special messenger on your personal order page to get updates on the status of your order.

  • Can I get a draft for my order?

Yes. You can get a draft from your writer as long as you request this when placing your order. This service will be provided free of charge.

  • How long does it take to complete my order?

Your order will be completed and delivered according to the deadline you set. Please place your order as soon as possible to give the writer enough time to work on it. In most cases, the delivery of your order can be affected by its length and complexity. Long and complex orders might require more time as compared to other orders. 

  • How will my order be delivered?

Unless otherwise requested by a client, all our orders are uploaded on a client’s order page upon completion. As soon as your order has been delivered to your order page, you will receive an email notification on the same. You can as well request to have your order sent to you via email and this will be fulfilled as soon as we are done processing your paper. 

  • Can I change the order instructions if my tutor makes an adjustment?

Amendments can be applied free of charge as long as the changes do not change order parameters and the writer has not started working on your order. If the changes have an effect of increasing order volume or narrowing delivering terms, you will be requested to make an extra payment due to the changes.  

Our Writers

  • What qualifications do your writers have?

All our writers are Ph.D.’s, Masters, and specialist degree holders. They come from diverse academic backgrounds ensuring we have experts for each subject. We have employed a team of more than 500 experts who provide essay help services in more than 80 subjects. Apart from their academic qualifications, writers are tested for writing skills and research experience before being allowed to join our team of experts. This ensures we deliver quality content for our clients.  

  • How can I be sure my paper has been assigned to the right writer?

We offer personalized services and each order is assigned to the best writer. Our quality department checks each order’s instructions to determine the requirements of each client. This helps in deciding which expert should be assigned your order based on their skills, experience, and expertise. To help us get the best writer for your order, please give us as many instructions as possible.

For a complex assignment, you can request to have your order assigned to an “advanced writer” as writers in this category have more experience in covering topics in the subjects they specialize in. You can as well choose a writer from the “native writers” category to keep your grammar and style at the highest level. 

If you still have doubts, you can request the writer’s sample. After reviewing their previous works, you can decide whether you are comfortable with them working on your order.

  • Do you have experts for my subject?

Yes. We have built a pool of experts in a variety of subjects. To meet the demand of all our customers, we hire new experts regularly. Every subject must have several experts to ensure the availability of an expert at any given time. With the help of the team, we can handle orders from any subject as there are always experts ready to work on new orders. Don’t worry if you have two or more urgent orders from the same subject as the orders can be assigned to different writers who have specialized in your subject. 

  • Can I communicate with my writer during the processing of my order?

Yes. You can communicate with your writer through the special messenger on your personal order page. We do not share your personal data with our writers as a way of protecting your privacy and ensuring security to your personal data and that’s why they cannot contact you directly. Our online team is available 24/7 and you can contact them if you are unable to get feedback from your writer. You can contact them at any time and you will receive a reply within minutes.

  • What if my writer has an emergency?

Unfortunately, emergencies are always in our lives and are unavoidable at times. If your writer has an emergency, we will do everything in our power to ensure your paper is completed and delivered on time. Each subject has a few experts thus your paper can be assigned to another writer qualified in your subject. Sometimes emergencies will cause delays but this does not mean that your paper can’t be completed according to your specifications. In case anything happens that can cause a delay in the delivery of your order, you will be notified and requested a time extension where necessary.

Our Services

  • What services do you offer?

We offer a wide range of writing services starting from writing an essay to a complete thesis and dissertation. The following are some of the major services we provide.

  • Full online course completion
  • Essay writing
  • Dissertation writing
  • Term paper writing
  • Research paper writing
  • Course work writing
  • Thesis writing
  • Literature review
  • MBA projects
  • Book reports
  • Data analysis
  • Do you help with online courses?

Yes. We can help with your online class. We will take care of all your discussions, assignments, and examinations. You only have to contact us, share your class details with us and let us check the requirements of your class. The rates will be discussed with you. After making payments, sit back, relax, and watch as we get you the best grades in your class. Contact us immediately if you need help with your online class. We will start working on it as soon as possible to ensure that all your tasks are delivered on time and to the best standard possible.  

  • What are your hours of operation?

We operate 24 hours each day. You can reach us anytime be it day or night even on weekends and holidays. We understand that students might require assignment help urgently even on holidays and that’s why we are available to ensure you get all the help you need to be successful. Contact us any time through live chat, call, or email.

  • Do you do PowerPoint presentations?

Yes. We have employed several writers in our team who specialize in creating PowerPoint presentations. These writers can create quality presentations in any field or subject thus your needs will be taken care of whether professional or academic. We will get the best expert for you whether you need a barebones bulleted outline, a visually dynamic presentation including music, or something in between. Contact us and get the best assignment help services from our experts.

  • How can I contact you?

You can contact us through email, live chat, or call. If you send an email, it will be responded to within 4 hours. For instant feedback, you can either call or live chat with our online support team. Our online support team is available 24/7 and you will get a reply within minutes. 

  • What methods of payment do you accept?

We accept payment through PayPal and from your debit or credit card. PayPal is one of the most secure payment channels in the world today as it gives maximum security to all the parties involved. It allows you to transact from any part of the world and also protects you from all types of fraud and transaction errors. The process of opening a PayPal account is free and very easy.

  • Can I cancel the order after I pay for it?

You can cancel your order after making payments but the refund will depend on the amount of work the writer has done. The best time to cancel your order is before it is assigned to a writer. Read our money-back guarantee to get information on the amount of refund you can get after canceling your order.

  • I don’t find my subject in your catalog, can you still do it?

Yes. We offer academic help in all subjects although our catalog only contains the most popular subjects and topics. We have employed hundreds of experts who major in more than 80 subjects that we offer assignment help in. If you do not find your subject in the list provided contact us and we will inform you whether we have an expert who can handle the subject on your behalf. 

  • Do you provide services for the Ph.D. level?

Yes. We provide premium essay writing services to students at all levels of study. Most of our writers are academically qualified with masters’ and Ph.D. degrees thus they can handle assignments at all levels of study. All you have to do is submit your assignment instructions and the most qualified writer is assigned your order. No matter how complex you think your order is, with the help of Achiever papers you will get high-quality and error-free paper

Confidentiality and Security

  • Can I order securely on your website?

Yes. Ordering on our website is completely safe as you are guaranteed 100% confidentiality. Any personal data you share with us will never be shared with a third party. The personal data we hold about our clients is stored securely. When uploading files on our website for use in processing your order, please ensure the files do not contain your personal data or the personal data of other people. We do not guarantee the security of any information contained in such files. It is your responsibility to ensure any files you share are safe for use by our writers.

Guarantees

  • Can you meet my deadline?

Yes. We guarantee on-time delivery thus your order will be delivered before your deadline. To help us deliver your paper on time, please provide all the details needed in processing your order when filling the order form. It is also important to make payments as soon as you submit your order details as the processing of your order will only begin after your payment has been received in full and has been authorized.

  • How do you verify that my paper is 100% original?

All our papers are scanned through our plagiarism detecting software which has the latest features of plagiarism detectors. If traces of plagiarism are identified, the paper will be edited to ensure it is 100% original. If you have any doubts about the paper we deliver to you, contact us and we will give you any help you might need. You can as well request and receive a plagiarism report on the delivery of your paper upon request. This request should be sent during the ordering stage. Please read our Plagiarism-Free guarantee for more information.

  • Will you maintain my privacy?

Yes. We strictly adhere to all privacy policies. All your private information is kept confidential as our database has multiple layers of security. No employee can access your personal data such that even the writer assigned your order will not know who you are or where you come from. They only get access to your assignment instructions. To maintain security on your side, please do not share your account details with a third party especially your password as it can be used to access your account and your personal information. Please read our Privacy Policy for information on how we collect, process, and store your personal data.

  • Are your services guaranteed?

Yes. Customer satisfaction is our top priority and we will do everything to ensure all our customers are happy and fully satisfied with the quality of orders delivered to them. Contact us if you are not fully satisfied and we will try our best to ensure full satisfaction.  

  • What if I am not happy with my paper?

There are minimal to no chances of receiving a paper that does not meet your academic standards. Before your order is delivered to you, it is sent to our editing department where it is scanned for plagiarism and checked for spelling and grammatical errors. The department also ensures that the assignment instructions were followed. 

If you are not fully satisfied with the quality of the paper delivered to you, your paper will be revised free of charge. We offer multiple revisions on all our essays until a client is fully satisfied. Click or the “send for revision” button on your personal order page. For us to accept your revision request, revision instructions must be consistent with your initial instructions. Please read our Revision Policy for more information.

  • What is your refund policy?

We offer a 100% satisfaction guarantee on all our orders. To ensure full satisfaction, we offer free unlimited revisions to full satisfaction according to our Revision Policy. You can as well request and receive a full or partial refund if your order is not processed and delivered as per your instructions. Please read our Refund Policy for more information on instances where you can request and receive a refund and the amount of refund you are entitled to in each case. 

General Questions

  • Do you offer any discounts?

Yes. We give different types of discounts based on the type and size of your assignments. We also have seasonal discounts which are sent to you if you are subscribed to our mailing list. Discounts are offered at the discretion of the company and each customer has an equal right to receive discount and bonus program information with no exceptions.

  • Why should I choose you over your competitors?

The following are some of the reasons why you should choose us for the best essay writing services across the globe. 

  • You are guaranteed high-quality papers
  • All your orders will be delivered before your assignment deadline.
  • You get to enjoy plagiarism-free essays from us. 
  • Our essays are provided at a fair price which is affordable to most students.
  • Our customer support team is available and online 24/7
  • Can I place a large order with a short deadline?

All our essays must be completed to meet our quality standards. It might be impossible to complete large essays within a short time especially because the essay must meet our quality standards. For this reason, large orders should be placed as soon as possible to avoid complications. If you have a question about an order, contact us as soon as possible. 

  • Is it legal to receive your assignment help services?

All our services are legal as the papers we deliver to students are for use as an example or for reference purposes only. Our essay services should help you improve your learning experience and help you in preparing your own essay. You should never use any of the papers you receive from us as a substitute for your own work as this is unethical and illegal. 

  • Do you ever resell your papers?

No, we don’t. This is against our policies as all our papers are unique and custom-written according to each customer’s instructions. Please be assured that your work will never be sent to any other persons. Your paper will never be used in writing another paper even in a case where instructions are repeated. You should also know that the essay you receive was written specifically for you and had not been used by another client. 

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