1. Consider that the majority of the crew’s comments are more likely excuses for poor performance than valid suggestions for improvement
2. Bring the crew’s comments to the attention of the traffic to the attention of the traffic manager and the sales manager so that they can improve scheduling of the over-the-road truck drivers ad clarity of orders with distributors.
3. Ask the crew’s help in preparing a master plan of operation s that over the long haul, will gest fit the reality of shipping conditions.
4. Clarity your daily plans so that crews will know the removal schedule in advance and what their particular assignments will be.
Draw up and post a detailed shipping schedule each day, than advise the crew that it must be followed to the letter.