Communication and Relationship Management in Healthcare Paper

RUNNING HEAD: INTRODUCTION AND DESCRIPTION OF THE PROBLEM
Introduction and description of the Problem
Isaida Rivas
FNU
07/09/2023
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INTRODUCTION AND DESCRIPTION OF THE PROBLEM
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Introduction and description of the Problem
Introduction
The project is about communication and relationship management in healthcare with a
main focus on UHealth hospital. Many hospitals fail to implement a communication strategy that
ensures efficiency in service delivery. There should be a well outlined communication model in
all healthcare facilities to ensure real-time communication between all personnel who work in
the facility. A single error can create concurrent problems and lead to loss of lives. With effective
communication in a hospital setting, patients have access to quality services and this leads to
client satisfaction. It also facilitates the creation of a conducive working environment that creates
room for research and invention. Where there is effective communication, patients’ records are
well documented and in-hospital deaths reduce. UHealth has some of its medical equipment’s
that uses old technology such as computer operating systems, X-ray machines and lab
equipment’s. Therefore, there is a need for UHealth to adapt latest technology and ensure realtime conveying of information within all departments in the hospital. Real-time communication
will facilitate teamwork and ensure quality delivery of services (Fuchshuber, & Greif, 2022).
The project is aimed to ensure guaranteed quality services to all patients who visit
UHealth and all healthcare facilities at large through effective communication through advanced
technological devices. The focus will be to identify the communication challenges that patients
and healthcare practitioners face within their line of duty. The research will make a difference by
ensuring patient details are sharable across all departments and doctors make decisions based on
patient’s medical history. It will also ensure effective inter-colleague communication that
facilitates updating sharable databases with facts about patient’s medical prescriptions.
INTRODUCTION AND DESCRIPTION OF THE PROBLEM
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Description of the problem
I believe the problem exists because technology advancements have been made with new
hospital equipment’s being available in the market. However, Uhealth still has its old
communication and laboratory equipment in place and this is a major challenge to
communication and delivery of quality services. The project will address the problem by
ensuring there are technological devices that facilitates real-time interdepartmental
communication either through audio or video means. Patients will also have the opportunity to
review healthcare practitioners anonymously to ensure the management have facts about the
progress of the hospital.
The goal will be to offer excellent services to patients and transform patients’ lives
through life transforming discoveries that promote better human life. This will be achieved
through patient-doctor collaboration policies that will strengthen their relationship ties. Loop
holes in patient follow up procedures will also be analyzed to deduce problems that hinder
quality medication to remote patients. Sources of conflicts within departments will also be
analyzed and deduce mechanisms to eliminate them. According to Jayalakshmi, & Kumar,
(2020), poor interdepartmental communication affects patients’ satisfaction, employee turnover,
and nurses’ satisfaction.
Seminars will be held regularly to help Uhealth workers understand the importance of
effective communication and how to maintain a conducive work environment that promoted
productivity. The long-term benefits will be the creation of a hospital where patients problems
are solved professionally. People will live better lives by saving and implementing their life
goals. Their productivity will also improve within their respective work areas.
INTRODUCTION AND DESCRIPTION OF THE PROBLEM
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References
Fuchshuber, P., & Greif, W. (2022). Creating effective communication and teamwork for patient
safety. In The SAGES Manual of Quality, Outcomes and Patient Safety (pp. 443-460).
Cham: Springer International Publishing.
Jayalakshmi, L., SD, K. D., & Kumar, V. (2020). Interdepartmental collaboration in a teaching
hospital–A force field analysis. National Journal of Physiology, Pharmacy and
Pharmacology, 10(9), 799-799.
PICOT FORM
To be completed by students and submitted during the HSA5923 Health Services Administration
Master Degree Capstone class Week 1. The PICOT question must be approved by Dr. Gisela
Llamas. Fill the form and send it to gllamas@fnu.edu to be reviewed, once the form is approved,
the student must submit on Blackboard First Week assignment Folder.
These forms are fillable.
Student information
Student Name: Isaida Rivas
FNU Email: irivs8131@stu.fnu.edu
Address: 1985 nw 22nd pl Miami fl 33125
Student ID: 1907428131
Phone: 786-366-5530
1. What is the practice issue (foreground?)
Communication and Relationship Management
In the Health Service Administration Field one of the main points is the Communication and
Relationship Management, because by it you can have the expression the needs to improved
the topic. Poor communication between clinicians and patients can result in misunderstandings
about medications and the miscommunication of follow up instructions, which can result in
poor outcomes and readmissions, and could result in a patient coming to harm.
PICOT FORM
The main effects of poor communication in healthcare are a reduction in the quality of care,
poor patient outcomes, wastage of resources, and high healthcare costs. Communication
failures often have a negative effect on patient and staff satisfaction.
Effective communication will:
•
Improve quality of care and patient outcomes
•
Enhance the patient experience
•
Improve patient satisfaction scores
•
Reduce stress for clinicians and prevent burnout
Improving Communication in Healthcare
There are several strategies that can be adopted to improve communication in hospitals,
especially at shift handovers, and ensure more effective communication of information to
patients. These include the RELATE model (Reassure, Explain, Listen/answer questions, Take
action, Express appreciation), the STICC Protocol (Situation, Task, Intent, Concern, calibrate),
and the BATHE Protocol (Background, Affect, Troubles, Handling, Empathy).
2. What is the practice area?
PICOT FORM
Administration:
Yes _X__ No___
Clinical: Yes _X__ No___
Educational administration: Yes _X__ No _____
Informatics: Yes __X_ No ___
Policy: Yes ___ No __X_
Organization philosophy or mission and vision statement of the institution:
Hospital UHealth the mission is to provide excellence in patient/family centered care, reducing
the human burden from illness by delivering high quality, compassionate health care, leading
life-changing discoveries and transforming patient care through innovative research, education
and prevention. The vision is to promote efficient, community responsive health care, and
generate resources to sustain and enhance innovative healthcare programs.
3. How was the practice issue identified? (check all that apply)
Quality and safety/risk management: Yes _X__ No ____
Significant financial concerns: Yes __X__ No _____
Procedural or process issue: Yes ____ No _X___
Unsatisfactory patient outcomes: Yes ____ No __X____
Different between hospital and community practice: Yes _____ No __X___
Other (define in space below): Yes ____ No __X___
Wide variation in practice: Yes _____ No __X___
PICOT FORM
Clinical practice issue: Yes ____ No __X___
4. How will the project align (Support) with institution mission?
The first thing I must believe is that vision without action is merely a dream. Action without
vision just passes the time. Vision with action can change the world. Healthcare executives
who want to improve their presentation skills
5. How will the project help improve the organization performance?
Does your project align with the site business models?
The project help improve the organization performance by making it better for the health
service administration field, yes.
6. What is the scope of the problem?
PICOT FORM
Family: Yes ___ No _X__
Individual: Yes _X__ No ___
Institution/system: Yes ___ No _X__
Population: Yes ___ No _X__
Other (define in space below):
7. What are the PICOT elements?
Quantitative/ Qualitative (PICOT)
Population: individual that needs health administration
Intervention: How to better intervent in uhealth hospital
Comparison: make the better hospital with what people needs
Outcome: Have a better understanding of health services administration
Timeframe:
Eight-week period ( One semester)
8. What evidence must be gathered? (check all that apply)
Integrative Literature review: Yes __X__ No ___
Guidelines: Yes __X_ No ___
Clinical Expertise:
Yes _X__ No ___
Systematic Literature review:
Yes ____ No __X__
Expert opinion: Yes __X__ No ____
PICOT FORM
Financial analysis: Yes ___ No _X__
Standards (regulatory, professional, community): Yes _X__ No ___
Patient preferences: Yes __X_ No ___
Other (define in space below): Yes ___ No _X__
The topic description, definition and literature review:
9. State the PICOT question in narrow manageable terms.
Is important Communication and Relationship Management on the Health Care administration
field?
Student’s Name: Isaida Rivas
PICOT FORM
PICOT Question Approved
Yes __X___
No _____
____________________________________________________
Dr. Gisela Llamas
References
At least 7 references for the past 5 years older only.
1. https://www.ache.org/learning-center/education-and-events/choice/availabletopics/choice-PRSNT
2. https://www.mcgill.ca/desautels/programs/gchm?utm_source=google&utm_medium=c
pc&utm_campaign=index-gchm-ois-search-2023-en-us-google&utm_content=oisjune19&utm_term=health%20services%20management&gclid=Cj0KCQjw7uSkBhDGARIs
AMCZNJt9aESMGtYTHSgaE4DO4FjvSQbGkm_ifqVsbigQ39g7OUJ7yvIP_MaAuvcEALw_wcB&loc_interest_ms=
3. https://umiamihealth.org/en/healthcare-professionals/nursing/about-umhcnursing/our-mission,-vision,-values-and-philosophy
4. https://www.ache.org/learning-center/education-and-events/choice/availabletopics/choice-smart
5. https://library.fgcu.edu/healthadmin/research
6. https://nearterm.com/current-issues-in-healthcare-administration-and-management/
PICOT FORM
7. https://www.gcu.edu/blog/doctoral-journey/research-ideas-health-care-administrationdissertation