Capstone Final Examination Part 1

1. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.


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2. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change

 but let others decide how to initiate change

 and begin establishing a vision

 but carefully set limits for the program

 and establish a reward system

3. Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

 Initiating disciplinary action against the employee who started the rumor

 Encouraging employees to communicate their concerns and suggestions

 Creating a more informal communication environment at the workplace

 Refusing to comment on issues that appear to be controversial and unfair

4. A project can be segmented into which of the following?

 Work packages

 Success markers



5. Which of the following is an element that addresses elimination of waste under lean production?

 Group plant loading technology

 Minimized run times

 Production ahead of demand

 Kanban production control system

6. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?

 race norming

 adverse impact

 affirmative action

 monetary damages and jury trials

7. Active listening requires:

 summarizing all areas of the performance-interview feedback discussion.

 verbal communications only

 summarizing only the areas of agreement

 interruptions to get your point across

8. Which of the following is ISO 14000 primarily concerned with?

 Time management

 Quality management

 Environmental management

 Continuous improvement management

9. Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.

 negative transfer of training

 applicability of training

 reinforcement of training

 simulation of training

10. As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.

 fulfilling its social obligation

 socially image conscious

 socially responsive

 socially aware

11. According to the job characteristics model, autonomy is defined as the degree to which

 a job requires completion of a whole and identifiable piece of work

 a job has an impact on the lives or work of other people

 a job generates direct and clear information about performance

 a job provides the worker freedom, independence, and discretion

12. Which of the following is considered a major process flow structure?

 Lean Manufacturing


 Lead Time


13. An example of control criteria that can be used in any situation is ________.

 employee satisfaction

 average time to process paperwork

 client requests completed per hour

 number of calls taken per day

14. What can affirmative action assist organizations in achieving that diversity initiatives cannot?

 Maximizing creativity

 Maximizing workforce commitment

 Correcting specific problems of the past

 Increased productivity

15. Adoration of a charismatic leader by followers can lead to

 greater understanding of the company mission

 difficulty in developing a successor

 a competitive work environment

 limiting suggestions of fixes and improvements

16. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?

 WBS (Work Breakdown Structure)

 MRP (Material Requirements Plan)

 ERP (Enterprise Resource Planning)

 MPS (Master Production Schedule)

17. In performing a SWOT analysis, which of the following would be considered as a threat?

 Lack of a strategic plan


 Recognized brand

 Increased product demand

18. When an employee volunteers to run a canned food drive, this is an example of

 employee happiness

 employee productivity

 organizational citizenship behavior

 job satisfaction

19. Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.





20. Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?

 Reward power

 Referent power

 Coercive power

 Legitimate power

21. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.

 invasion of privacy

 lifestyle discrimination


 constructive discharge

22. Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary’s new employer use?


 Information presentation

 On-the-job training

 Organizational development

23. Which of the following is one of Dr. Eli Goldratt’s rules of production scheduling for optimized production technology?

 Utilization and activation of a resource are not the same.

 If you lose an hour at a bottleneck it is better than making scrap.

 An hour saved at a bottleneck operation does not increase the process flow.

 Do not allow bottlenecks to govern the flow of the line.

24. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?

 Standard deviation

 Project management

 Control charting

 Continuous improvement

25.________ refers to an individual’s belief that he or she is capable of performing a task.

 Emotional contagion



 Affect intensity

26.____________ is the biggest hurdle to overcome in a pay-for-performance plan.


 Merit-pay increases

 Salary cap performance level

 Compensation equation

27. In order to make their firm a learning organization, managers should

 avoid the use of cross-functional teams

 penalize mistakes

 reinforce interdependence and reduce boundaries

 increase the degree of departmentalization

28. During the implementation of a project, which of the following should be the primary focus of a consulting firm?

 People management skills

 Application of the learning curve theory

 The correct project software

 Tools and materials availability

29. The concept that some leadership attributes will work in some situations but not in others can be described by the

 leadership effectiveness theory

 behavioral theory

 contingency theory

 tactical theory

30. Which of the following statements is true with regard to the effectiveness of tactics?

 All tactics are equally effective with regard to upward influence.

 Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.

 Soft tactics are less effective than hard tactics when used individually

 The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.

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