Business excellence

Business Excellence Exam Subject 2024Part A
A sport shoes manufacturing company has decided to embrace the EFQM 2020
model. Following detailed examination of the company’s organization and processes,
experts found that the shoes manufacturer scores 692 points out of 1000 with the
distribution illustrated in Table 1.
Table 1 Points per criterion part
Criteria part
TOTAL
a
b
c
d
e
1
70
15
10
14
16
15
2
67
15
14
20
18
EFQM Criteria
3
4
5
69 147 79
16
42
17
18
30
12
10
35
17
10
40
15
15
18
6
7
120 140
Based on experts’ assessment, you must deliver a memo to the top management of
the company explaining the status and suggesting priority actions for improvement.
More precisely in this Memo you should:
1. Discuss how well the company responds to EFQM Model Criteria for an
outstanding organization.
2. Indicate three priority actions to be taken immediately, explaining how the
proposed actions will contribute to improving the organization’s profile.
Your memo should have about 4 pages (approx. 2000 words)
Part B
Explain the meaning of the following excerpt from Blackrock CEO Larry Fink 2019
letter to CEOs and make a brief assessment of the measure to which the organization
that was object of your semester project for Business Excellence illustrates it.
“Purpose is not the sole pursuit of profits but the animating force for achieving
them. Profits are in no way inconsistent with purpose—in fact, profits and
purpose are inextricably linked.”
Your answer should have about 2 pages (approx. 1000 words)
REMARKS
Your comments must reflect the subject matter learned at the course, but also with the
optional use of other sources in the literature. Please indicate your sources. Your
comments must be original, effectively reflect your knowledge, thinking and ability to
communicate in writing. Works that will contain large sections taken from other parts
will be rejected.
The deadline for submitting the papers is Saturday, June 8, 2024, at 24:00.
Papers that will be submitted after this deadline cannot be accepted for evaluation.
The papers will be submitted as a single PDF file named according with the following
scheme: BEx2024_E_StudentFamilyName(s)_StudentGivenName(s)
Please submit your paper on the course page on the platform, within the Assignment
section entitled Business Excellence Exam Papers
Thank you for your participation and I wish you success.