Bad News Memo: Automated Kiosk

After doing research on the advantages of self-checkouts, Sports Solutions has decided to set up two automated self-checkout kiosks in its Phoenix store. As a result, at least two sales associates will lose their jobs. As the manager of the Phoenix store, you write a memo to your sales associates in which you alert them to the upcoming change, which will be effective April 1, 2017.

The assignment:

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Please write a memo, relaying the negative message in the text above. Write a bad news message,

  1. starting with a buffer and forecast the message

2.      presenting reasons to justify the negative message

Develop a minimum of three reasons in sufficient detail so that the reader will clearly understand the benefits of automated checkout kiosks. Include at least two sources from your research and document them using the APA format.

3.      relaying the bad news

  1. trying to mitigate the negative effect that the bad news has on the reader
  2. ending with an appropriate goodwill talk

As always, we will critique your draft of this e-mail in an in-class workshop. Remember to have a hard copy version of your draft. Do not include your name, but use a number. Please see the syllabus for the due date of the final document.

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