I. Answer the following questions in the space provided below:
Explain the importance of variation to health-care organizations and answer the following questions.
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- What might be the key processes for health-care organizations?
- What are the potential common causes of variation that would have an impact on the key processes of health-care organizations?
- What special causes might be more important than the others?
- How might health-care organizations’ business environment be dynamic and change over time?
Use the data in the table above and answer the following questions in the space provided below:
- What are the sources of value-added and non-value-added work in this process?
- Where are the main opportunities to improve the cycle time of this process, with respect to both actual time used and the potential best times? What strategy would you use?
- Step 10: Resolve Open Issues required 104 hours (potential) versus 106 hours (actual). Is there an OFI here? Why or why not? If so, how would you attack it?
- What do you think are the most difficult critical issues to deal with when designing a sound cycle time study such as this one?
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