Homework Assignment 6- please read the full text and complete on the attached document. The data in the table below is from a study conducted by an insurance company to determine the effect of changing the process by which insurance claims are approved. The goal was to improve policyholder satisfaction by speeding up the process and eliminating some non-value-added approval steps in the process. The response measured was the average time required to approve and mail all claims initiated in a week. The new procedure was tested for 12 weeks, and the results were compared to the process performance for the 12 weeks prior to instituting the change.
Use the date in the table above and answer the following questions in the space provided below:
Download the homework below, type your answers into the document and submit it using the Week 7 Homework Assignment 6 –