BUSINESS COMMUNICATION

I need to do this homework for business communication!!!!

Millennia Atlantic University

CHAPTER 3 TEST

INSTRUCTOR: Ray Lightburn, EdD COURSE DATES: 08/24/2020 – 12/12/2020

Email: rlightburn@maufl.edu; rlightburn@faculty.maufl.edu

NAME YOUR SCORE DATE

A. Carefully read the following questions/statements. Answer them the best way you can.

1. Why is analyzing important to composing an effective message?

2. 2 Explain the difference between the primary audience and the secondary audience.

3. 3 What is the difference between primary research and secondary research? Describe a business communication situation in which you would want to use both types of research to support a message.

4. 4 Why is it important to consider your audience when analyzing your medium options?

5. What is required to achieve a successful collaboration among team members?

6. Name and give examples of two purposes or reasons why you communicate.

7 Compose a sentence that uses passive voice. Revise the sentence to use active voice.

8. When analyzing content, you should include information that both supports and contradicts your message. Failure to do is known as what?

9. Explain how reviewing feedback helps you improve your communication strategy.

10 How is abstract language defined and what is the difference between it and concrete language?

B. Key Terms

Select the correct term from the list to match each definition

WORD LIST

a. secondary audience b. clichés c. redundancy d. slang

e. localization f. primary audience g. parallel phrasing

h. ACE i. push communication j. pull communication

1. At work, you emailed your supervisor with a request to leave early due to a medical appointment. Your boss is the __________ of your email.

2. My favorite kinds of movies are comedy, romantic, and those full of action. This is NOT an example of _____________.

3. Most workers begin their day at 8:00 am in the morning. This is an example of _____________

4.
Last but not least, work like a dog, easier said than done,
and so on, are examples of __________________________

5. _____________is defined as an informal, nonstandard form of communication used within certain group but often does not include people of other cultures and countries

6. ____________ is defined as the process of adapting text to local languages, cultures, and countries.

7. A group of workers presented a proposal to their supervisor about modifying the work hours. The supervisor, who feels like he doesn’t have the authority to approve this proposal, decides to get the opinion of the company’s CEO by forwarding him the proposal. The CEO is the __________of the proposal.

8. This type of communication includes phone calls, instant messages, and video conferencing. ____________________________

9. In this type of communication, information is stored in location where it can be conveniently retrieved when needed. _______________________

10. The more you use this process, the more successful your communication becomes. __________________

C. Critical Thinking Questions Assume that you work at a bookstore near campus and would like to propose to your supervisor that the bookstore stay open two hours later each evening during the week. You need to choose whether to write your

1. proposal in an email or to request a face-to-face meeting. Your supervisor has no preference about how you communicate. Which medium would you choose, and why?

2. Assume that you work for a supervisor who generally prefers to receive email messages rather than have face-to-face meetings. Identify at least

two circumstances in which you believe it would be better to request a meeting to discuss an issue rather than send an email. Explain your rationale.