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You are an Operations Executive for JSH Limited, and you are planning to recommend some changes to your organization’s value chain process. Currently, JSH faces multiple delays in shipping orders to their customer base due to distribution errors and natural disasters, resulting in backlog orders of 90 days. With the delay in orders, customers are taking to social media outlets to complain publicly and provide poor ratings or reviews of the company and products. The CEO has requested that you pull together an assessment of the current state JSH’s value chain for an upcoming meeting with the Board of Directors.
In preparation for a meeting with the Board of Directors, you have been assigned to create a Needs Analysis Summary of JSH’s value chain for the meeting. The CEO has shared with you JSH’s last value chain analysis model as a starting off point.
The needs analysis summary should contain a synopsis of your evaluation of JSH’s use of Porter’s Value Chain and Five-Forces Model in your value chain. The meeting will be your first interaction with the Board of Directors, so you want to ensure that the Board understands the organizational value chain management methodologies and the organization’s current state.
Your needs analysis summary should:
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