Submit the second milestone of your final project.For additional details, please refer to the Milestone Two Guidelines and Rubric document.OL 211 Final Project Milestone Two Guidelines and Rubric
Overview: For this milestone, review the case study, A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives, through page 13 (up to HRCustomer Initiative at Maersk) and the job posting for a Customer Service – CARE Business Partner. View the SHRM PowerPoint presentation and its note pages:
Unit 6: Training Methods, Experiential Learning and Technology.
Using the material on needs assessment and training strategies provided in this week’s lesson and the case study, in a short paper you should:
Illustrate the value of a training needs assessment in an organization in general, supporting your response.
Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.
Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.
Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.
Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service –
CARE Business Partner training program.
Guidelines for Submission: Your submission should be 2–3 pages in length and double-spaced using 12-point Times New Roman font. Be sure to list your
references at the end of your paper. Submit journal assignment as a Word document.
Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value
Training: Needs
Assessment
Meets “Proficient” criteria and
description is clear and detailed
Describes the components of a
needs assessment used to
determine the training
requirements of the organization
Describes the components of a
needs assessment used to
determine the training
requirements of the organization,
but description is cursory or
inaccurate
Does not describe the
components of a needs
assessment used to determine
the training requirements of the
organization
23
Training: Learning
Activities
Meets “Proficient” criteria and
exhibits keen insight into the
needs of adult learners
Explains the importance of
developing learning activities,
and incorporates adult learning
principles and methods of
experiential learning
Explains the importance of
developing learning activities,
but does not incorporate adult
learning principles and methods
of experiential learning
Does not explain the importance
of developing learning activities
23
Training: Training
Needs
Assessment
Meets “Proficient” criteria and
uses scholarly research to
contextualize claims
Illustrates the value of a training
needs assessment in an
organization, and supports
response
Illustrates the value of a training
needs assessment in an
organization, but does not
support response
Does not illustrate the value of a
training needs assessment
23
Training: SMART Meets “Proficient” criteria and
description is clear and detailed
Describes the importance of
creating SMART objectives for a
training plan
Describes the importance of
creating SMART objectives for a
training plan, but description is
cursory or inaccurate
Does not describe the
importance of creating SMART
objectives for a training plan
23
Articulation of
Response
Submission is free of errors
related to citations, grammar,
spelling, syntax, and organization
and is presented in a professional
and easy-to-read format
Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization
Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact readability
and articulation of main ideas
Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that prevent understanding of
ideas
8
Earned Total 100%
