1. A brief overview of what the reading is about. Why is trust important?
2. What two topics were the most interesting to you and why? I’m more interested in the “why” than you simply describing what the reading says.
3. Summarize and integrate what you learned from this article with what you studied previously, such as Zunch_CRM.pdf . Identify at least three related concepts from previous readings.
Format your paper as follows:
Name:Class: RMT 366Instructor: Date: